General Terms of Use

  • These terms and conditions, together with the documents referred to in them, set out the terms for using our platform and related services (“Services”).
  • By accessing or using the Cognitive Humanity platform, website, or digital tools, you agree to comply with these terms. If you do not agree, you must not use our Services.
  • You are responsible for ensuring that anyone accessing the Services through your account or internet connection is aware of these terms and complies with them.
  • We may update these terms periodically. Please review them regularly to ensure you understand the terms that apply at the time of use.
  • We may update or modify the Services from time to time to improve functionality, security, or user experience.

Purpose of the Platform and Disclaimer

  • Cognitive Humanity provides a digital platform designed to enhance empathy, perspective-taking, and interpersonal understanding through assessments, learning tools, and AI-driven analytics.
  • The Services are intended for personal and professional development purposes only and do not constitute medical, psychological, or therapeutic advice.
  • You must not rely on the Services as a substitute for professional diagnosis, treatment, or mental health support.
  • If you are in crisis, at risk of harm, or require urgent assistance, contact your local emergency services immediately.
  • We make reasonable efforts to ensure that the information and tools provided are accurate and up to date. However, we do not guarantee completeness or suitability for any particular purpose, and we accept no liability for any reliance placed on them.

Access and Availability

  • While we aim to ensure uninterrupted access to the Services, we do not guarantee that the platform or any content will always be available or error-free.
  • We reserve the right to suspend, withdraw, or restrict access to any part of the Services for maintenance, improvement, or legal compliance reasons.
  • If you are provided with login credentials, you must treat them as confidential. We may disable access if we believe you have breached these terms.
  • You must notify us immediately if you suspect unauthorised use of your account.

Acceptable Use Policy

You may not use our Services:

  1. In any unlawful or fraudulent manner;
  2. To infringe the rights of others;
  3. To transmit or distribute harmful software, spam, or malicious code;
  4. To attempt unauthorised access to our systems or data;
  5. To interfere with the security or functionality of the platform.

Breaches of this policy may result in suspension or permanent termination of access.

Intellectual Property

  • All intellectual property rights in the Cognitive Humanity platform, including the Fast Five tool, empathy frameworks, graphics, and written content, are owned or licensed by Cognitive Humanity Ltd.
  • You may not copy, modify, distribute, or reproduce any material without our written consent.
  • You may view, download, or print extracts for personal, non-commercial use, provided no modifications are made and our copyright notices remain intact.

Third-Party Links and Content

  • The platform may contain links or integrations with third-party websites or applications for your convenience.
  • We do not control or endorse such third-party content and are not responsible for its availability, accuracy, or suitability.
  • Your interaction with third-party sites is at your own risk and subject to their terms and privacy policies.

Privacy and Data Protection

  • We collect and process personal data in accordance with our Privacy Notice.
  • By using the Services, you consent to the processing of your personal data as described in our Privacy Notice.
  • We comply with the UK GDPR and Data Protection Act 2018, and take appropriate technical and organisational measures to safeguard your information.

Limitation of Liability

  • The Services are provided “as is” without warranties of any kind, express or implied.
  • We do not guarantee that the platform will be error-free, secure, or meet your specific expectations.
  • To the fullest extent permitted by law, Cognitive Humanity Ltd shall not be liable for:
    • Any loss of profits, data, goodwill, or revenue;
    • Business interruption or indirect/consequential loss;
    • Any reliance on content or outcomes derived from empathy assessments.
  • Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under UK law.

Termination and Suspension

  • We reserve the right to suspend or terminate your account without notice if we believe you have breached these terms or misused the platform.
  • Upon termination, your right to use the Services ceases immediately, and your account data may be deleted in accordance with our retention policy.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings there.

Contact Us

For queries or concerns regarding these Terms, please contact:

Cognitive Humanity Ltd
Email: bukky@cognitivehumanity.com | colby@cognitivehumanity.com
Registered Address: 1B Ridgeway, Papworth Everard, CB23 3RW

Updates to These Terms

We may revise these Terms periodically. Any changes will take effect immediately upon publication on our website or platform. Continued use of the Services constitutes acceptance of the updated Terms.